Frequently Asked Questions
Do you ship worldwide?
Yes! I ship worldwide if you’d like a shipping quote message me on my Instagram @lornajaneharnesses
However in light of the recent GSPR regulations, many designers have sadly have had to stop shipping outside of the UK to the EU and NI for the foreseeable due to the extortionate costs and extra admin needed to do so. I couldn’t let this happen and lose many amazing customers all around Europe so I have organised representation to be able to sell to the EU and NI via Charmskool.
I can take custom orders via the site and if you don’t see the item you’re after that is on this website, just shoot me message and I will make it available on Charmskoolshop.com
Please note this is only for customers in the European Union and Northern Ireland, the U.K. and rest of the world can shop here as usual.
How does sizing work?
Each product has the measurements you will need to take for the design in the product description or a drop down option. Please visit the sizing chart to see where you need to measure. You will need to add the product to cart then it will allow you to enter measurements in the notes field, if you press the buy it now option you will not be able to enter measurements.
Do you make plus size?
Yes! All my products are made to measure so you simply send the appropriate measurements at checkout.
Do make custom designs?
Yes! please contact me on my insta @lornjaneharnesses or email info@lornajaneharness.co.uk and we can discuss it furthur.
Do you make the designs in colours other than black?
Yes! Again please contact me on my insta @lornajaneharnesses or email info@lornajaneharness.co.uk to discuss options. All the elasticated designs will be available in black, baby pink, red, burgundy and white at all times so if there is not an option to select that colour please leave a note at checkout. If you would like other colours as it says above just message or email me.
How long do orders take to be made and sent?
As each item is made specifically to your measurements please allow up to 3-4 weeks for dispatch, however some pieces will be ready sooner.
If you need your design for a specific date that is before the 3-4 week period, please get in touch before ordering to see if the timeline is doable. once shipped UK orders take between 1-5 working days to arrive. International can vary depending on custom clearance.